FAQ
Orders & Shipping
How long does delivery take?
All orders are processed within 1–2 business days. Standard delivery across Canada takes 5 to 7 business days after processing. You will receive a confirmation email with a tracking number as soon as your order ships.
How much does shipping cost?
Shipping rates are calculated at checkout based on your address. Any applicable rates and delivery estimates are always displayed before you confirm payment.
Do you ship everywhere in Canada?
Yes — we deliver to every province and territory, from Toronto and Montréal to Vancouver, Calgary and beyond. Remote areas may require 1–3 additional business days.
How can I track my order?
Once your order ships, we email you a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or contact us at contact@saintdurag.com.
Can I change or cancel my order?
We can modify or cancel an order as long as it hasn't shipped. Email us as soon as possible at contact@saintdurag.com with your order number.
Returns & Refunds
What is your return policy?
You have 30 days from the delivery date to return an item. Products must be unworn, unwashed and in their original packaging. For hygiene reasons, items that show signs of wear cannot be accepted.
How do I start a return?
Email contact@saintdurag.com with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with return instructions.
When will I receive my refund?
Once we receive and inspect your return, your refund is issued to your original payment method within 10 business days. Your bank may need a few additional days to post the credit.
What if my item arrives damaged or incorrect?
We're sorry! Email us a photo within 7 days of delivery and we'll send a replacement or issue a full refund — return shipping is on us in that case.
Payment
Which payment methods do you accept?
We accept major credit and debit cards, as well as PayPal and Klarna. All prices are displayed in Canadian dollars (CAD) and payments are processed over a secure, encrypted connection.
Will I be charged taxes?
Applicable Canadian sales taxes (GST/HST/QST/PST depending on your province) are calculated and shown at checkout before you pay.
Products & Care
Which fabric should I choose — satin, silky or velvet?
Satin offers a smooth, high-sheen finish and firm compression. Silky is ultra-soft, feather-light with a liquid shine — the classic choice for 360 waves. Velvet gives a plush outer with a smooth lining for a premium look and extra comfort.
How do I wash my durag or bonnet?
Hand wash cold with a mild detergent and air dry flat. Avoid bleach, tumble drying and ironing to preserve the fabric and elasticity.
Are your durags one-size-fits-all?
Yes. Our adult durags feature extra-long straps and a wide tail that fit most head sizes. Our Kids line is cut smaller with softer straps for children.
Contact
How can I reach you?
Email: contact@saintdurag.com
Phone: +1 (647) 493-7336
We reply within 1–2 business days, Monday to Friday.