Refund & Return Policy

We want you to love your Saint Durag order. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days from the delivery date to request a return. To be eligible, items must be unworn, unwashed, in their original condition and original packaging. For hygiene reasons, headwear that shows signs of wear cannot be accepted.

How to start a return

Email us at contact@saintdurag.com with your order number and the item(s) you wish to return. We will reply within 1–2 business days with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective or incorrect — in that case, we cover return shipping.

Damaged, defective or wrong items

Please inspect your order upon delivery. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with a photo, and we will send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund is issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since approval, contact us.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Order cancellation

You may cancel or modify your order free of charge at any time before it ships — just email us as soon as possible.

Contact

Email: contact@saintdurag.com — Phone: +1 (647) 493-7336